Refund Policy

Refund Policy

WELCOME TO MocHost REFUND-POLICY

REFUND CAN BE APPLIED IN 1 DAY: MocHost holds the right to cancel or suspend any service at any time. If the cancellation or suspension was made because of the violation of our TOS, no refund would be provided. Refund is only applicable for Managed shared hosting users only in case they cancel services within 1 day. You can cancel your account or service within 1 day of purchase to get the refund. You Have to provide a valid reason for cancellation or Refund. Refund is only if problems are related server and also we don’t support third-party apps and code. We provide a 1 Day refund on all Web Hosting packages with the following conditions.

OUR REFUND POLICY IN THE FOLLOWING CASES:

  1. Our Refund Policy is valid till 1 day after the first payment for new customers. And you can apply for cancel in a support ticket if your product is not delivered yet.
  2. If you have paid for shared hosting, and then you are not satisfied with our services then you can request a refund in under 1 day if you are using our service for the first time.
  3. Please note that refunds and cancellations are not available on domains, Reseller Hosting, VPS, and dedicated servers Also Payment Gateway Charges If You create a Refund Request On the Ticket Within 1 Day.
  4. If any new customer purchase a any web hosting products with free domain offer and any other free offer that case we dont provide any refund.

AND ALSO REFUND IS POSSIBLE IF YOU DON'T VIOLATE OUR PRIVACY POLICY AND TERMS AND CONDITION REFUNDS:

  1. are limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
  2. Refunds are not granted to accounts closed for TOS violations. Existing product upgrades or downgrades will not be refunded, these will be responsible for the action.
  3. REFUND IS ONLY APPLICABLE TO NEW USERS ONLY. If already have a product and order a new product then no refund policy work.
  4. No refund will be made if our team not found any issue in your Hosting plan from our side.
  5. No refund will be made if your Service(s) is suspended (due to Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Overuse) or terminated.
  6. For the renewal of every service due invoice will be generated 14 days from your due date, It's Your Responsibility to do the Payment in time to avoid any service suspension/termination. Every Service will be suspended on the same day from the due date and terminated on the 8th day from the due date. In case your service got terminated because of your Payment issue We are not responsible for any files/contents inside your Hosting Plan. As it is your whole responsibility to do the Payment in time. A Late Fee of 0.49€ Will be added to your invoice in case you didn’t make the payment before the Suspension. The late fee should be paid by you to get your service re-activated. The cron timing will be at 2:00 AM As per the IST It's the cron time the invoice generation, Service Cancellation, Suspension, Termination, and Late Fee Addition will be Done. If paying via credit card, debit card, net banking, or PayPal the account will be set up immediately once the payment is confirmed. If you are paying By UPI/NEFT/IMPS We will activate the order once we confirmed the Payment. The 1-day refund is only applicable for first-time signups. Second-time and subsequent sign-ups are not eligible for the same. For instance, if you've had an account with us before, canceled, and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
  7. The cancellation request should be sent through the client area. After sending the cancellation request, it would take 7 to 15 Business days to complete the refund process. Unpaid invoices may result in the suspension or termination.

CONTACT US

Mail Us. MocHost@gmail.com

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